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Technical Services Engineer
OPPORTUNITIES, INC. Cambridge, MA
$85k-106k (estimate)
Full Time | Ancillary Healthcare 2 Months Ago
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OPPORTUNITIES, INC. is Hiring a Technical Services Engineer Near Cambridge, MA

Summary:

Funded by Andreessen Horowitz and NEA, Onshape is the only full-cloud 3D mechanical CAD system. Onshape was built from the ground up, not only to provide a better professional CAD tool experience, but also a securely managed single source of truth for engineering data, that is accessible anywhere via a web browser, phone, or tablet.

Responsibilities:

The Strategic Accounts team is responsible for cultivating and maintaining the business relationships between Onshape and their more focused accounts. Generally beginning post-sale, the Technical Services Engineer will work directly with new clients to provide training, best-practice workflows, drive adoption, and eliminate obstacles. Success for this role will be measured in terms of customer retention, engagement, and satisfaction. This is not a quota carrying position and some travel will be required.

Key responsibilities of the Technical Services Engineer include:

  • Effectively manage your time to support concurrent client engagements
  • Identify and solve customer facing issues
  • Develop a deep understanding of the technical capabilities of Onshape
  • Quickly establish credibility and trust with CAD users and business leaders
  • Lead effective group and individual training sessions
  • Represent the voice of the customer to other departments within Onshape
  • Work cross-departmentally with sales, support, and product

Qualifications:

  • Bachelor’s degree, ideally in mechanical engineering or another technical field
  • Minimum of 7 years 3D Mechanical CAD technology experience (CATIA, SolidWorks, Pro/ENGINEER, NX, etc)
  • Experience as a CAD user with production responsibilities strongly preferred
  • Experience providing training or technical support services to CAD clients a plus
  • Confidence and character to maintain composure in challenging situations
  • Proactive and resourceful individual who can take the initiative to get things done
  • Willingness to travel up to 50%

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ancillary Healthcare

SALARY

$85k-106k (estimate)

POST DATE

03/10/2024

EXPIRATION DATE

05/09/2024

WEBSITE

oppinc.com

HEADQUARTERS

FORT ATKINSON, WI

SIZE

200 - 500

FOUNDED

1966

CEO

BARBARA LE DUC

REVENUE

$10M - $50M

INDUSTRY

Ancillary Healthcare

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About OPPORTUNITIES, INC.

Opportunities, Inc. is a Community Rehabilitation Program based in Fort Atkinson, Wisconsin, with additional locations in Watertown, Madison and Oconomowoc. For over 50 years the agency has continued to expand its comprehensive vocational training and employment services, social integration, academic programs, and supportive home care for individuals with barriers, to include those with disabilities, limited work experience, AODA issues, language challenges, economic disadvantages, employment dislocation, re-entry and veterans. Opportunities, Inc. is also a leader in social enterprise; through ... co-manufacturing, staffing and custom design and print services it offers a quality driven service for its business partners while promoting positive advances for the community. MISSION: Provide services for individuals for the purpose of maximizing their success and enhancing their abilities to be independent, contributing members of the community. More
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